Return and Refund Policy

Last updated: July 06, 2021

Thank you for shopping at Etec Live.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Etec Live.

  • Services refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Services from Us.

  • Service refers to the Website.

  • Website refers to Etec Live, accessible from https://etec.live/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the Services

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By phone number: +1 (585) 457-5535

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Services to be eligible for a return, please make sure that:

  • The Services were purchased in the last 2 days

The following Services cannot be returned:

  • The supply of Services made to Your specifications or clearly personalized.
  • The supply of Servicess which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Services

You are responsible for the cost and risk of returning the Services to Us. You should call before returning of any services

We cannot be held responsible for Damage on devices after returning services Therefore, We recommend you to keep the services . We are unable to issue a refund without actual receipt of the Services or proof of received return delivery.

Gifts

If the Services were marked as a gift when purchased and we would be unable to give you a refund

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +1 (585) 457-5535